Return and Refund Policy
At TaxProSupport.net, we are committed to providing high-quality digital products and software solutions to help you grow your tax business. Due to the nature of our products, we kindly ask that you read our policy carefully before making a purchase.
Digital Products (eBooks, Templates, Courses, etc.)
All sales are final.
Because digital products are instantly accessible and downloadable, we do not offer refunds or exchanges. Once a product is delivered, it is considered “used,” and we cannot issue a refund.
Exceptions will only be made if:
- The file is corrupted or not accessible.
- You received the wrong product due to a system error.
In these rare cases, please contact us within 3 days of your purchase at samantha@taxpreppros.net so we can resolve the issue promptly.
🧾 Tax Software Packages
Refunds for tax software packages are not permitted once your software license or activation code has been issued. This is due to licensing restrictions and contractual obligations with our software partners.
Please read product descriptions carefully before purchase.
If you are unsure which package is right for you, we recommend scheduling a consultation or contacting our team prior to purchase.
📬 Order Issues
If you did not receive your product within 24 hours of purchase, please:
- Check your spam/junk folder
- Ensure the email provided at checkout is correct
- Contact us at samantha@taxpreppros.net
We are happy to assist with re-sending your access links or correcting delivery issues.
📌 Questions?
If you have any questions regarding this policy or your order, please contact us at:
📧 samantha@taxpreppros.net